Privacy Policy

1. Who We Are

Desolation Sound Resort (“we”, “us”, or “our”) operates the website desolationsoundresort.com and the associated accommodation booking services. Our address is 2694 Dawson Road, Powell River, BC, Canada. For privacy-related enquiries, email us at info@desolationsoundresort.com.

2. Information We Collect

We collect information in the following ways:

• Contact form submissions: name, email address, phone number, travel dates, and any message you include.
• Booking information: name, contact details, credit card information, and stay preferences collected through our booking partner WebRez Pro.
• Usage data: standard server logs including IP address, browser type, and pages visited — used only for site administration.

3. How We Use Your Information

• To respond to your enquiries and booking requests.
• To process and manage your reservation.
• To send booking confirmations and relevant pre-arrival information.
• To improve our website and services.
• We do not sell, rent, or trade your personal information to third parties.

4. Third-Party Services

Our booking system is operated by WebRez Pro, a third-party hospitality platform. Payments are processed by their secure infrastructure. This website also uses Google reCAPTCHA to protect our contact form from spam; your use of the form is subject to Google's Privacy Policy and Terms of Service.

5. Data Retention

We retain booking records for a minimum of seven years as required by Canadian tax law. Contact form enquiries are kept for up to two years. You may request deletion of your data at any time by contacting us directly.

6. Your Rights

Under PIPEDA (Canada's federal privacy law) and applicable provincial legislation, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Withdraw consent for non-essential communications at any time.
• Request deletion of your data, subject to legal retention obligations.

To exercise these rights, contact us at info@desolationsoundresort.com.

7. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.